At HMPL Sterile, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights in compliance with India's Digital Personal Data Protection Act, 2023 (DPDPA) and the Information Technology Act, 2000.

1. Information We Collect

We collect information when you interact with our website:

• Enquiry & Contact Forms: Name, company name, email address, phone number, country, industry, and your message.
• Newsletter Subscription: Name and email address.
• E-Catalogue / Brochure Download: Name, company, and email address.
• Automatic Data: IP address, browser type, device, pages visited, and time on site collected via server logs and cookies.

2. How We Use Your Information

• To respond to product enquiries and provide quotations
• To process orders, manage contracts, and coordinate delivery
• To provide after-sales support, warranty service, and technical assistance
• To send newsletters and product updates (only with your consent)
• To improve our website and understand visitor behaviour
• To comply with applicable Indian laws and regulations

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

3. Cookies & Analytics

• Essential Cookies: Required for basic website functionality navigation, form submissions.
• Analytics Cookies: We use Google Analytics to collect anonymous, aggregated data about website usage. No personally identifiable information is collected via analytics.
• Preference Cookies: Remember your settings for future visits.

You can manage or disable cookies through your browser settings. HMPL does not use advertising cookies or serve any third-party ads on this website.

4. Third-Party Services

We use the following trusted services which may process limited data under their own privacy policies:

• Google Analytics: Anonymous website traffic analysis
• Google Maps: Location display on our Contact page
• YouTube: Embedded product demonstration videos
• WhatsApp Business: Direct chat via the website button

HMPL does not use any advertising networks, Google DoubleClick, or third-party ad platforms on this website.

Late payments may attract interest charges as per applicable commercial practices.

5. Data Storage & Security

• Your data is stored on secure server.
• We use SSL/TLS encryption (HTTPS) on our website.
• Access to your data is restricted to authorised HMPL personnel only.
• We retain your data only as long as necessary enquiry data up to 3 years, customer/order records as required by Indian law (up to 8 years).

6. International Visitors

HMPL serves clients across 67+ countries. If you access our website from outside India, your data will be transferred to and processed in India. By submitting information through our website, you consent to this transfer. We ensure all data handling meets applicable international standards.

7. Your Rights

Under India's DPDPA 2023 (and GDPR for European visitors), you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete data
• Delete your personal data (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Raise a grievance with our Data Protection Officer

To exercise any of these rights, email us at marketing@harikrushna.com. We will respond within 30 days.

8. Marketing Opt-Out

You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link in any email we send, or by emailing marketing@harikrushna.com with subject "Unsubscribe". Transactional emails (order confirmations, warranty, support) are not affected.

9. Children's Privacy

Our website is intended for business professionals. We do not knowingly collect data from anyone under 18 years of age. If you believe a minor has submitted information, please contact us and we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.